At Focusupply.com, we offer you 100% customer satisfaction guarantee. If you found our products are defective, you can request a return by following the below instructions:
If you choose the Register Air Mail ｏｒ EMS as shipping method, you can apply for a return within 45 days (30 days is offered for the users of UPS, DHL, Fedex)after the invoice date.
Customers are supposed to inform Focusupply.com within 7 days from the delivery date if the order is incorrect. Problem caused by misuse ｏｒ abuse will void the products’ warranty and return policy.
Please note that each return should have a order number/your name . You can write it down ｏｒ stick the printed one on the outside of the returned box .So we will know it is your retuen package.
To ensure the prompt information of the returned package, we recommend you choose the carrier which the package can be trackable.
The shipping cost is non-refundable. And the return shipping cost and insurance are covered by the customers. Focusuply would not be responsible for the return fee ｏｒ any shipping loss.
All the returned products must be in its original condition.
Please allow us 7-10 working days to process your return.
Focusupply.com reserves the right to refuse service that would void the warranty and return policy as well as the products are damaged by customers.
Return policy for refund
Customers can return products for a refund within 45 days for Register Air Mail and EMS users, 30 days for UPS, DHL, and Fedex users after the invoice date. Please note that the Oreder number/Your Name should be included in the returned package and the shipping cost is non-refundable. In addition, customers are responsible for the return shipping fee. A 15% restocking fee may be applied to the return if the reason of return is casued by human error.
We can not accept the following items for a refund:
•Any products that have exceeded the warranty ｏｒ return expiry date.
•The reason of returning is caused by customer error.
•The returned product is not in its original condition.
Return policy for exchange ｏｒ replacement
Our products can be exchanged ｏｒ replaced within 45 days for Register Air Mail and EMS users, 30 days for UPS, DHL, and Fedex users after the invoice date. For replacement parts, please contact sw-box.com within 7 days from the delivery date. If you would like to exchange a product, please make sure that the product is unused and wihin the warranty time. You can provide us the order number and the product code you want to exchange. Please remember that a RMA number is always needed for returning any product.
The procedure of return
1) intorm us that the defeticve details. 2) Arrange the retuen package 3) Inform us the retuen Tracking number.
Warranty Information
If you want to use the warranty service, please pay attention to that we offer 45 days for Register Air Mail and EMS users, 30 days for UPS, DHL, and Fedex users after the invoice date. Any product that exceeds the warranty time is unacceptable.
Return shipping cost
The shipping cost of returning products is not covered by Focusuply.com, but the fee of shipping the products back to customers would be covered by Focusupply.
Canceling order
Canceling order before dispatch is free of charge. If the package had been sent out, the order can’t be canceled. It would be better if you can inform us to cancel order as soon as possible.
For further information, please feel free to contact us at sales@focusupply.com.
